MUST READ: Frequently asked questions by Npower volunteers

Compiled by Yakubu Abkr
08068616664

Are 2016 beneficiaries required to upload their deployment letters?
The 2016 beneficiaries were not required to upload their letters.

I can't log into my NPVN profile
You can reset your password using the "reset it here"option. You then proceed.

I've not started receiving payment.
You needs to send a detailed email to
volunteersupport@npvn.ng for further assistance.

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2017 Device
Every volunteer need to be on Npower payroll before he/she can qualify to be given a device.
That's when Bank of Industry (BOI)will compile your names and place an order for your respective  device.
Always have it in mind that Npower will send you an SMS (which contains pick up location and date) whenever your device is ready for collection.
Afrione device will arrive before any other device. Because it is a good made product.

I'm yet to be enrolled
we cannot enrol you if we have not received you deployment schedule from the focal person.
Please see your focal person.

Enrolled but not paid
We are currently processing your payments, you will receive your stipends very soon.

How can I change my PPA?
You have to apply for a possible transfer to a new PPA through the state focal person.

Backlog issue
To process your backlogs, email us at volunteersupport@npvn.ng

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N power software developers update.
They will receive a notification soon with details of the training.

Having issue with NBuild
Please email us at nbuildsupport@npvn.ng for further assistance, thanks.

If you have not received a device,
Please email us at distributionsupport@npvn.ng

What is the current faith of 2016 batch?
Continue working at your PPA and stay tuned for more details of the enhancement programme.

Can one redeploy from one State to another?
No, there is no provision for interstate redeployment.

To update your email address,
Send a mail to volunteersupport@npvn.ng icluding your full name, phone number and new email address.

Incorrect BVN
will have to send an email to volunteersupport@npvn.ng including your BVN slip showing the correct BVN number.

How can I do change of local government and residential address on my npower profile?
There is no provision to change local government of residence on your profile. This was used for your deployment and must remain the same throughout the course of the programme.

I want to exit Npower
Please use the resign button on the portal and send an email to volunteersupport@npvn.ng for confirmation. Best wishes

Is anyone trying to extort you?
Please send a formal report  to volunteersupport@npvn.ng including the name of the coordinator and location. We do not condone extortion of our beneficiaries in any form.